Valve begins refunding GTA 5 after update breaks the game on Steam Deck, even if players exceeded playtime limit

Steam has stated it will offer refunds to all users who purchased GTA V within the last two weeks on Steam, regardless of whether their playtime exceeds the two-hour refund limit.

Those that meet the criteria will automatically see funds returned to their Steam Wallet. No action is needed on their behalf.

This move is in response to an update for the game released on May 27 that caused it to crash on startup for many players using the Steam Deck. Valve has since released a fix for the issue, but the damage had already been done. Many players were unable to play the game for several days, and some are still experiencing problems.

As a result, Valve has decided to make an exception to its usual refund policy. The company typically only offers refunds for games that have been played for less than two hours. However, in this case, Valve is willing to refund players who have exceeded the playtime limit.

The refund process for GTA 5 is automatic. Players who meet the criteria will see the funds returned to their Steam Wallet within the next few days. They will not need to contact Steam support or take any other action.

Valve's decision to offer refunds for GTA 5 is a good one. It shows that the company is listening to its customers and is willing to take action to address their concerns.